Standard Shipping (2-3 business days)
- Orders up to €36.99 (incl. VAT): €4.95 (incl. VAT)
- Orders over €36.99 (including VAT): free
Express shipping (1-2 business days)
- Delivery next working day by 12:00 p.m.: €25.99 (incl. VAT)
- Delivery next working day by 8:00 p.m.: €19.99 (incl. VAT)
Standard shipping from 20kg
- Orders from 20 kg to pallet: free of charge
- Pallet shipping: individual conditions
- Express shipping: Possible within Germany depending on arrangement!
Shipping Information
Here you can find out everything about shipping and delivery of your order. For detailed information or individual offers, please feel free to contact us.
The delivery area currently covers all of Europe. For delivery to other countries, please contact us.
1st step
Complete the ordering process & select the appropriate shipping class
2nd step
Shipping confirmation & tracking ID received via email
3rd step
Tracking with flexible delivery options
4th step
Delivery notification at destination.
1. Which shipping methods do we offer?
- We send in worldwide DHL
- Orders before 1 p.m. Usually left our warehouse on the same day.
- Across Germany: deliveries usually reach within one working day Your goal.
- Sometimes Saturday is delivered.
- Shipments Europe -wide need about 2-5 working days.
2. Is pickup possible?
- One Collection In our logistics center is not possible. We have an Altruan delivery service that serves our regional customers. We are happy to take you into our route. Our sales team will be happy to answer any questions in this regard.
3. shipment tracking
When your delivery is dispatched, you will receive a shipping confirmation (in addition to your order confirmation) containing all the information about your delivery and a link to track the shipment. Status changes will be forwarded to you immediately.
4. Goods not received completely?
We apologize if your goods do not arrive complete. Your ordered goods are often sent in several packages, which means that the parcel service provider can deliver the outstanding goods at a later date.
For large orders or orders with goods of different availability, we will send the goods in stock in advance. The remaining order will be sent immediately as soon as it is available to us. If your shipment is affected by such a case, we will inform you immediately.