When will my order arrive?

You can find the estimated delivery date in the PDF attachment to your order confirmation, in the upper right corner. As soon as your order has been shipped, you will also receive a shipping confirmation via email.

Where can I track my order?

As soon as your order has been shipped, you will receive a shipping confirmation via email. It will include a link to track your shipment.

My order hasn't arrived yet. What can I do?

Please start by checking the estimated delivery date and the current status of your shipment using the tracking tool. If there are significant delays, please feel free to contact our customer service team.

I received the wrong item or a damaged item. What should I do?

Please email photos of the item, a brief description of the problem, and your order number to info@altruan.de. Our customer service team will review your request as soon as possible and work with you to find a solution.

What is the return address if I cancel my order?

Please send your return to:

Altruan GmbH
Altruan Ring 1
84323 Massing
Germany

If possible, please include your order number with your return so that we can process it quickly.

When will I receive my refund?

As soon as we receive and inspect your return, we will issue a refund via the payment method you originally selected.

I haven't received an invoice. What should I do?

You can access your invoice at any time in your customer account directly under the corresponding order by clicking the “Download Invoice” button.

Alternatively, you can request the invoice through our customer service department.

How can I unsubscribe from emails or the newsletter?

You can unsubscribe from the newsletter at any time by clicking the unsubscribe link in one of our emails. You can manage other notification settings in your customer account.