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You have already received a prescription for absorbent incontinence products from your doctor. Please check that it is complete.
Get in touch with us—we’ll send you a prepaid envelope so you can return your prescription to us at no cost.
Please return the prescription to us in the prepaid envelope provided. We’ll handle the paperwork with your health insurance provider.
Once we receive your prescription, we’ll contact you to discuss the costs, your product preferences, and delivery details—and we’ll even send you a free sample if you’d like.
Once we receive your response, we will forward the prescription to your health insurance provider. If a copayment is required, you will receive an invoice, after which we will begin shipping the medication.
Do you have any questions or would you like to redeem your prescription? Our team will be happy to assist you—quickly, personally, and hassle-free.
In Germany, about 10 million people are affected by incontinence—an issue that affects many but is often not openly discussed. The causes are varied, and even younger people can experience symptoms. But don’t worry—you’re not alone. With the right incontinence products, you can continue to live your daily life with ease and independence. Did you know that you can get incontinence products with a prescription? If you’ve been assigned a care level, you also have the option to order a free care box worth 42 euros once a month. Find out here how you can redeem your prescription with us and what other benefits you can take advantage of!
If you suspect you may be suffering from bladder weakness or another form of incontinence, the first step is to make an appointment with your primary care physician or a specialist practice, such as a urology or gynecology clinic. There, they will determine whether there is a medical necessity—and if so, you may be issued a prescription for absorbent incontinence products.
Statutory health insurance plans generally cover the costs of products that are part of necessary medical care. If you’d like products with additional comfort or special features, you may be required to pay a cost-sharing fee (WAZ).
A prescription can be issued either for a specific period, such as a month or a quarter—or, in cases of long-term need, as a standing prescription for up to twelve months. If your health insurance provider partners with us, you can easily redeem your prescription with us—we’ll handle the billing and reliably deliver your products right to your home.
To ensure that your prescription for incontinence products is written correctly, it should include the following information:
This information allows your health insurance provider to cover the costs. Your doctor should not specify any particular products, but only the product type. We’d be happy to help you select the right products with our expert advisors. As a contracted partner of health insurance providers, we’ll take care of your needs.
Would you like to conveniently send us your prescription but don’t have a printer handy or want to save on postage? No problem—at Altruan, we make it easy for you!
With our free prepaid envelope service, you can send us your prescription by mail easily and postage-free.
Whether at home, at the office, or on the go—with the prepaid envelope, you can send your prescription to us securely and conveniently, without any extra effort. Fast, reliable, and completely free of charge.
Health insurance covers the cost of medically necessary incontinence products that are prescribed. These typically include absorbent incontinence products such as liners, diapers, and pads that are required for daily use. The specific selection and quantity depend on the diagnosis and individual needs.
It is important that your doctor specifies the correct type of product on the prescription without mentioning specific brands or models. This ensures that the costs for basic care are covered by health insurance.
For products that go beyond basic medical care—such as those offering special comfort or additional features—patients may be required to pay a copayment.
For more information, please read our blog post on incontinence!
In conclusion, we can say that with the right incontinence care, your daily life will remain as hassle-free as it should be. We make it easy for you to get the right products through your health insurance—without any stress. For detailed step-by-step instructions and all the information you need, simply download our PDF. Click the link to get all the details.
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