Shipping policy

Shipping method & delivery time & collection

  • We send inEurope -widewithDHL, forExpress deliverieswe useUps.
  • Orders before 1 p.m.Usually left our warehouse on the same day.
  • Across Germany: deliveries usually reach withinone working dayYour goal.
  • Sometimes Saturday is delivered.
  • ShipmentsEurope -wideneed about2-5 working days.
  • OneCollectionIn our logistics centeris also possible. Please let us know the request of a collection accordingly.

Collection in our logistics center is also possible. Please let us know the request of a collection accordingly.

Altruan GmbH - Depot 1
Morolding 6
84323 Massing

Tracking

By sending your delivery you will receive a shipping confirmation (in addition to your order confirmation), in which you can find all information about your delivery and a link to tracking. Status changes will be forwarded to you immediately.

Were not fully preserved?

We apologize if your goods do not completely arrive from you. Your ordered goods are often sent in several packages, which means that the parcel service provider can deliver the outstanding goods at a later date.

For large orders or orders with goods of different availability, we send the in stock in advance. As soon as it is available, the rest of the order will be sent immediately. If your shipment is affected by such a case, we will inform you immediately.

Reversal

If your goods have defects, we will arrange for you free return. Please contact us immediately so that we can take all further steps for you. If you want to revoke your order, please refer to our terms and conditions and cancellation information.

Notes on the redemption obligation for packaging material

According to the current Packaging Act in accordance with Section 15 (1) sentence 1 of the PackackG, we are obliged to withdraw the following packaging materials from end consumers free of charge:

  • Transport packaging, such as pallets, large packaging, etc.,
  • Sales and outer packaging that typically do not apply to private end consumers as waste after use,
  • Sales and outer packaging, for which system participation is not possible due to system intolerance according to § 7 Paragraph 5, and
  • Sales packaging pollutant -containing filling goods or
  • Reusable packaging.

Appropriate packaging material is used when the product is delivered, which we take back free of charge. We thus ensure the return of the packaging material into the recycling cycle. By clarifying the return options, better results should be achieved in the return of packaging and a contribution to fulfilling the European exploitation goals according to the EU Directive 94/62/EC.

You can hand over the packaging material as an end consumer at the location of the actual handover or in its immediate vicinity.